Delivery And Returns
MAP DELIVERY DEADLINES
Prepared maps are sent within 2 working days. We send maps from Lithuania (European Union). We hand over the produced maps to delivery services, so the courier will deliver the map directly to your hands. We currently use DPD, TNT and FedEx courier services. The order will most likely reach you in 6-10 days.
Delivery of international shipments may be delayed due to unforeseen circumstances (weather conditions, flight delays, customs work). Therefore, we are not responsible for the delay of the parcel. If you have any questions regarding the delivery of the parcel, you can always contact us.
All orders have a tracking number. After purchasing the product you will receive a tracking number in your email so you can track the delivery process.
We also inform you that due to the large map sizes we do not deliver to international mailboxes.
Please note that our shipping costs do not include any customs duties you may incur. Find out what taxes apply to parcels from Lithuania. These fees must be paid by you, the customer, and will usually be charged by the courier when the parcel arrives in the country. When sending from Lithuania (European Union), shipping fees from all European Union countries will not be applied.
Before delivery of the map, you will be contacted by a courier at the telephone number you will provide during the purchase process. When accepting a parcel, we recommend that you inspect the product carefully and make sure that it is not damaged (crushed, punctured, wet, etc.), only then sign the goods acceptance documents.
RETURN AND EXCHANGE OF MAPS
You can return or exchange the received maps within 14 calendar days.
The customer must arrange the return of the map and pay for the return. It is mandatory to return the map together with the pins. The map must be not punctured, undamaged, and there must be no signs of use.
The money for the map will be refunded within 7 calendar days from the time of receiving the returned item.
MAPS ARE SAFELY PACKED
Each of our map is carefully crafted and packaged by hand. We wrap each map in bubble wrap and pack it in a sturdy cardboard box.
If the map is damaged during shipping, we will replace it with another one and send it to you again.